Maintenance and Disaster
Recovery Care Plan
For a fixed cost the Maintenance and Disaster
Recovery Care Plan offers a one-stop virtual IT
department and on-site support to take care of
all your IT requirements – however small or
large.
Key benefits of the Care Plans are:
• Guaranteed response times
• Guaranteed fix times
• Replacement loan equipment is installed and
configured at no additional cost
• Remote monitoring and administration of
“mission critical” equipment and services
• Computer “anti virus update” management
Levels of service available:
Platinum
4 hour response followed by a
8 hour guaranteed
fix or replacement of computer hardware.
Gold
8 hour response followed by a 8 hour guaranteed
fix or replacement of
computer hardware.
Silver
8 hour response. Labour only.
Following an initial consultation and risk
assessment ON-SITE Computer Solutions will
construct your own individual Resolution Plan to
address existing issues and areas of
vulnerability, and a Commercial IT Development
plan to provide preventative maintenance of
systems and ensure effective commercial IT
development.
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